This is the multi-page printable view of this section. Click here to print.

Return to the regular view of this page.

Purchasing

Information about purchasing products of the Wiki Transformation Project.

1: Invoice and Wire Transfer (using FastSpring)

2: WikiTraccs Licensing Info

How to purchase?

Purchases are initiated via checkout forms linked on the product’s web sites and from quotes.

For WikiTraccs, the Confluence to SharePoint Migration Tool, choose the Proceed to checkout option on the WikiTraccs Pricing page.

For WikiPakk, the Page Tree Experience, choose the BUY NOW option on the WikiPakk Pricing page.

If you received a quote link or PDF, use the checkout link in the quote.

Merchant, Biller

We use the e-commerce platforms FastSpring and Lemon Squeezy to handle billing, payments, taxes, and subscription management.

Those platforms are sometimes referred to as merchant of record. They’ll act as invoicing party.

The checkout forms on the web site use FastSpring.

Pricing

Prices are listed on the product’s pricing pages.

For WikiTraccs, the Confluence to SharePoint Migration Tool, see WikiTraccs Pricing.

For WikiPakk, the Page Tree Experience, see WikiPakk Pricing.

Common Questions

Can I get a quote?

Yes. Please provide your billing information (name, email, company name, address, and tax ID if applicable) via email ([email protected]).

Make sure to include the license tier (page count tier for WikiTraccs, number of licensed SharePoint users for WikiPakk) as well.

Can I get a form W-8 or form W-9?

Yes. You need the W-9 of either FastSpring or Lemon Squeezy. For FastSpring this is available here for download: W-9.

Can I create a tax-exempt order (e.g. as state entity)?

Yes. To create a tax-exempt order the following information is required:

a document proving the tax-exempt status, e.g. form ST-119.1
recipient information: email, first name, last name, billing address

Please get in touch via email to have the order created.

Can I get a refund?

No. For WikiTraccs, please use the trial version of the WikiTraccs Confluence to SharePoint migration tool to check if it suits your needs. The trial version is free and no credit card or sign-up is required for testing.

Learn more

Everything you need to know about the WikiTraccs trial version: WikiTraccs Trial Version.

For WikiPakk the same applies. Get it from App Source and test until you are convinced.

Are educational discounts available?

No, there are currently no educational discounts to offer.

Can I get an invoice?

Yes, you can download the invoice after purchasing.

Alternatively you can get in touch via email to have a custom order created and an invoice generated.

Can I get the invoice updated?

Yes. Please get in touch via email.

What are the available purchase methods?

See above section How to purchase? and How to purchase as or via a third party?.

Which payment methods are available?

Available payment methods are depending on the e-commerce platform, the region, and the currency. FastSpring is the main e-commerce platform used by the Wiki Transformation Project.

When checking out, the following payment methods are available in most regions:

Credit Cards
PayPal Checkout
Wire Transfer*

Additional payment methods may be available, like PayPal, Amazon, Check, or Money Order. For FastSpring, see a complete list here: Payment Methods accepted by FastSpring.

Note that not all payment methods are available for recurring payments with automatic renewal. Please get in touch if automatic renewal is an issue.

*) Note that for wire transfers unique banking information will be created for each order. See Invoice and Wire Transfer (using FastSpring) for details.

What are your payment terms?

Payment is due 60 days after invoice receipt. The license key is sent after the payment has been received.

When using the online checkout form, the invoice is generated upon checkout.

How to purchase as or via a third party?

Purchasing Roles

This section applies if

You are a client unable to make a direct purchase and require a third party to facilitate the transaction.
You are a third party authorized to make a purchase on behalf of a client.

Licenses are always bound to a specific client. The purchase can be made by a third party.

As a third party, you should follow the purchasing instructions outlined in the How to purchase section.

When requesting a quote, or after purchasing a license for a client, please provide the following details via email to [email protected]:

Buyer Details - when requesting a quote, or enter on checkout:

Name
Email
Company Name
Address
Tax ID (if applicable)

Client Details - after the purchase:

Name
Email
Company Name
Address
Transaction ID / invoice #

Email Address

Once payment is received, the license key will be sent to the email address provided in the checkout form.

Note for Consultancies

If you are a consultancy, note that per the Terms of Service you cannot use one license to serve multiple clients (no “consulting license”).

Partnership

Before discussing partnership terms and special pricing, we recommend securing 10 sales/yr for your clients to assess the fit and demand. Once achieved, we’ll be delighted to explore a mutually beneficial partnership.

Reselling

As a reseller the section How to purchase as or via a third party? applies.

Please find information on specific topics below.

Available Languages

The software is available in English.

May we purchase on behalf of PARTY-A via a reseller (PARTY-B) for PARTY-C?

Yes, see above section How to purchase as or via a third party?.

Must mandatory (reseller) agreements be signed?

No, but the Terms of Service must be accepted.

Is there channel discount that will be included? Can we get a coupon code?

Yes, starting with a specific number of purchases. The same conditions as in above section Partnership apply.

Download or Physical Delivery?

Download only.

WikiTraccs is provided as software download via GitHub.

WikiPakk is distributed as software download via Microsoft App Source.

Clients can download products at any time, with or without a license. Unlicensed products act as trial version.

Time of Delivery and/or Handling

The software is free to be downloaded at any time.

License keys are sent automatically as soon as the payment is registered by the system.

Does the software auto-renew?

No, for WikiTraccs, the license does not auto-renew.

Yes, for WikiPakk, the subscription auto-renews every month or year (depending on the billing cycle chosen), until canceled.

Subscription-related terms as per the Terms of Service:

6.3.3 Automatic Renewal Terms: Once Customer subscribes, E-Commerce Platform will automatically process a subscription fee in the next billing cycle. E-Commerce Platform will continue to automatically process the subscription fee according to the chosen plan’s then-current rate, until Customer cancels their Subscription.

6.3.4 Cancellation Policy for Subscription: Customer may cancel their Subscription at any time by following the cancellation procedures of E-Commerce Platform. If Customer cancels their Subscription, the cancellation will take effect for the next billing cycle. If Customer cancels their Subscription, they can re-subscribe any time.

Optional or Mandatory Maintenance?

There is no mandatory maintenance.

Refer to the Support Options article for more information about included support.

Payment Terms

See the Common Questions section for everything payment-related.

Are there additional mandatory costs, subscriptions, over usages or charges?

No, apart from the license costs there are no additional charges.

1 - Invoice and Wire Transfer (using FastSpring)

This article describes how to generate an invoice from a quote and how to initiate the payment.

Unique Bank Details

Bank details are unique for each order.

I apologize for any organizational overhead this might cause, but this is a requirement by FastSpring.

Specifically:

Bank details are unique for each client.
Bank details are unique for each order of clients.
Bank details (can) change with each transaction for a manual renewal subscription.
Bank details only pop up on the invoice, not a moment sooner.

Note that there are alternative payment methods available that might not carry the organizational overhead of wire transfer.

Accepting the quote

Starting from a quote, you click Accept & Continue “button”.

Note: The quote might be localized to your language.

After clicking Accept & Continue in, you are presented with the option to pay immediately or create an invoice.

Generating the invoice

Select the Invoice option, as we want to create an invoice:

Click Generate invoice to create both order and invoice.

This should take you to a dialog that confirms your order:

Click View Invoice to open the invoice.

Viewing the invoice

The invoice looks a bit like the quote.

You can now forward that invoice to the purchasing department. You can either send a link to the invoice, or download it using the download button in the upper right corner:

Click Pay Now to select a payment method.

Selecting a payment method

Select from available payment methods; here Wire Transfer has been selected:

Click Pay to get instructions for wire transfer. Those will include the bank details that are provided by FastSpring.

Unique Bank Details

Bank details are unique for each order and can thus not be provided before initiating the payment. This is a requirement by FastSpring.

You can also choose any of the other available payment methods.

You will also receive an email:

Thank you for your purchase!

2 - WikiTraccs Licensing Info

Information about the WikiTraccs license covering often-asked topics.

License Price and Page Count Tier

The price of a WikiTraccs license can be seen on the Pricing page. Choose the right Page Count Tier for the to-be-migrated source Confluence instance.

The Page Count Tier is the overall number of pages in the source Confluence instance. This is not the number of to-be-migrated pages, but all pages in Confluence.

Terminology Note

“Pages” means all page-like contents like blogposts, whiteboardss, databases etc. Attachments are not meant. Here’s a definition: Glossary.

Determining the Number of Pages

Here’s how to determine the number of pages in your Confluence instance: Getting the Confluence page count.

On the Pricing page, use the Page Count Tier dropdown to choose the right option for your source Confluence instance.

After choosing the Page Count Tier, the license price will be shown.

Validity Period

Each WikiTraccs license is valid for half a year (6 months).

You can migrate any number of pages, spaces, attachments, and file sizes, as long as the number of unique pages fits into the Page Count Tier (see previous section). So, you can re-migrate content as often as you like. There is no counter that decreases with every migrated page.

To cover a period of more than six months, you purchase multiple licenses. The validity period will be six months multiplied by the number of licenses. So, to cover a period of one year, you would purchase two licenses.

Page Count Tier Upgrade

If you find to have a higher overall number of pages than expected during the migration you might upgrade the license to a higher Page Count Tier.

The base upgrade price will be the price difference between the two Page Count Tiers. The upgrade price will include an administrative overhead fee equivalent to 9.15% of the base upgrade price to cover processing and management costs.